Duration: August 2018 – August 2020
Funded by: The Embassy of the Kingdom of Netherlands in Jordan
This project aimed to support implementing the principles of the financial inclusion strategy and promote the socio-economic rights for the most vulnerable from MFIs clients, especially women clients.
To achieve this and to achieve financial inclusion and the right financial access and use, it is essential to promote the financial inclusion of women and less educated categories to have the right financial access from the formal licensed MFIs, which will return in a positive impact on the society, economy and even the MFIs
The main objectives of this project which was funded by the Netherlands embassy in Jordan managed and implemented by PFG with partnership and support of the Central Bank of Jordan and Tanmeyah the network of licensed MFIs in Jordan:
- Aligning the implemented procedures in the MFIs with human rights principles and CBJ clients’ protection and financial inclusion strategy, as well as with the principles of socio-economic rights.
- Capacity building: enhancing the financial literacy of the clients, and enhancing the socio-economic knowledge and implementation among MFIs employees
- Building and maintaining the right partnerships to ensure the sustainability of the results and the outcomes of this project
The project phases started with two pilot MFIs: Vitas Jordan and Microfund for Women (MFW).
After the successful stages of the project, especially concerning aligning the implemented procedures in the MFIs with human rights principles and CBJ clients’ protection and financial inclusion strategy, as well as with the principles of socio-economic rights, the project’s activities have been expanded to include all microfinance companies licensed by the Central Bank of Jordan.
- Regarding the implemented procedures and principles
- Clients’ Code of Ethics was developed during the MFIs employee’s capacity building training on applying human rights and the Do No Harm principles in the current procedures with the clients, this code of ethics was endorsed by the MFIs, and now it’s an essential part of the new employee’s orientations.
- Clients’ Self-Assessment tool that helps the clients to assess their knowledge and awareness of their rights and responsibilities, their financial literacy, and their capability to manage their financial income, this tool was an important outcome of a dialogue between the CBJ the MFIs
- Capacity building and sustainability
Enhancing MFIs employee capacity:
- 250 employees from all licensed MFIs, from the North, Central, and South branches, have been trained to observe the principles of Do No Harm and human rights in day-to-day business and clients’ interaction
- The percentage of direct learning increased by 89%
- The training resulted in the developing Clients Code of Ethics r that respects human rights and Do no Harm principles. The benefit gained through workshops will be reflected on approximately 81,585 customers, about 17% of MFI clients.
Each employee trained deals with an average number of (333) customers, based on Q2 results from the MFI performance report.
- The project team developed the training material on enhancing staff capacity on the application of human rights and no harm principle to make it an e-training material also on a publicly accessible platform for all service providers and not just for employees of MFI companies, to promote their observance into the behavior of society.
In terms of enhancing the financial literacy among clients and potential clients,
- Over 400 clients from MFI companies were trained, 90% of women from the north, center, and south of the Kingdom
- The impact of direct learning of training workshops is 37%
- 80% of the trainees use they were trained to use during the workshops
- The number of beneficiaries from the financial literacy training reached (848) people where 80% of clients shared information (6 people per trainee)
- E-learning content has been developed on Edraak with collaboration with Microfund for Women (MFW) on the basics of financial literacy and income management (Financial Management Skills). More than 90,000 participants were involved, to expand the knowledge base and sustain its future existence and make it accessible to all as well as contribute to the response to the situation of the COVID-19 pandemic
- Development of training material financial literacy basics for individuals: A simplified guide and material for financial education fundamentals aimed at raising financial awareness for all society segments
- Financial awareness and education campaigns have been launched to disseminate awareness and education messages with the “know your financial rights and duties” campaign. Through the development of awareness videos about financial literacy, collaboration took place published on social media platforms, TV, and various advertising media as bridges access through these campaigns for 220,000 people were exceeded the planned 1500-20000 person